Grape Solar Limited Warranties are provided by Grape Solar, Inc. and cover defects in workmanship and materials.

These warranties last for a Warranty Period that varies by product from the date of purchase at point of sale to you, the original end user customer.

Grape Solar will, at its option, repair or replace the defective product free of charge, provided that you notify Grape Solar of the product defect within the Warranty Period for your product, and provided that Grape Solar through inspection establishes the existence of such a defect and that it is covered by the Limited Warranty.

Grape Solar will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement products. Grape Solar reserves the right to use parts or products of original or improved design in the repair or replacement. If Grape solar repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty Period or 90 days from the date of the return shipment to the customer, whichever is greater. All replaced products and all parts removed from repaired products become the property of Grape Solar Inc.

Grape Solar will cover both parts and labor necessary to repair the product, while the customer is responsible for the shipping costs to and from Grape Solar for any warranty related services. Please contact Grape Solar customer service for details on freight policy for return shipments outside of the contiguous United States.

If your product requires troubleshooting or warranty service, contact your merchant. If you are unable to contact your merchant, or the merchant is unable to provide service, contact Grape Solar directly by email at support@grapesolar.com.

Proof of purchase may be in any one of the following forms:

    • Dated purchase receipt from the original purchase of the product at point of sale to the end user, or
    • Dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
    • Dated invoice or purchase receipt showing the product exchanged under warranty

Specific warranty period for certain product categories is as follows:

    • Warranty period of Off-Grid solar panels is listed on the spec sheet of each panel
    • Warranty period of Grid-Tied solar panels is listed on the spec sheet of each panel
    • Warranty period of all Off-Grid electronics, such as charge controllers, inverters, cables, and other accessories, is one year from purchase date.

Grape Solar Limited Warranties do not cover normal wear and tear of the product, or costs related to the removal, installation, and troubleshooting of the customer’s electrical systems. These warranties do not apply to listed items below:

    1. Item that has been misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use or use in an unsuitable environment
    2. Item that has been subjected to fire, water, generalized corrosion, biological infestations, or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the Grape Solar product specifications including high input voltage from generators and lightning strikes
    3. Item that has been used as a component part of a product expressly warranted by another manufacturer;
    4. Item with its original identification (trade-mark, serial number) markings defaced, altered, or removed.

Grape Solar LIMITED WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY GRAPE SOLAR IN CONNECTION WITH YOUR GRAPE SOLAR PRODUCT AND ARE, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER’S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE PERIOD STIPULATED UNDER THIS LIMITED WARRANTY.

IN NO EVENT WILL GRAPE SOLAR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, COSTS OR EXPENSES HOWEVER ARISING WHETHER IN CONTRACT OR TORT INCLUDING WITHOUT RESTRICTION ANY ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY PERSONAL INJURY, ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT.

If your product is a consumer product, federal law does not allow an exclusion of implied warranties. To the extent you are entitled to implied warranties under federal law, to the extent permitted by applicable law they are limited to the duration of this Limited Warranty. Some states do not allow limitations or exclusions on implied warranties or on the duration of an implied warranty or on the limitation or exclusion of incidental or consequential damages, so the above limitation(s) or exclusion(s) may not apply to you. This Limited Warranty gives you specific legal rights. You may have other rights which may vary from state to state.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, UNLESS SPECIFICALLY AGREED TO BY IT IN WRITING, GRAPE SOALR

    1. MAKES NO WARRANTY AS TO THE ACCURACY, SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION PROVIDED IN MANUALS OR OTHER DOCUMENTATION PROVIDED BY IT IN CONNECTION WITH THE PRODUCT; AND
    2. ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSSES, DAMAGES, COSTS OR EXPENSES, WHETHER SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL, WHICH MIGHT ARISE OUT OF THE USE OF SUCH INFORMATION.

THE USE OF ANY SUCH INFORMATION WILL BE ENTIRELY AT THE USER’S RISK.

WARNING: LIMITATIONS ON USE

Please refer to your product user manual for limitations on uses of the product. Specifically, please note that Grape Solar products are not intended for use in connection with life support systems and Grape Solar makes no warranty or representation in connection with any use of the product for such purposes.

In the event the product is at the end of its service life, we recommend the following disposal instructions:

As a general rule, do not dispose of or discard the product along with ordinary household garbage or organic waste. Always follow regional, national, and/ or local waste disposal directives concerning disposing, discarding, or recycling of equipment containing electronic and electrical components.